Training Professional in Tulsa, OK at Alltran

Date Posted: 5/29/2018

Job Snapshot

Job Description

The Training Professional is responsible for the day to day training of employees, including the teaching of new hires, and updates or revisions to processes with the existing employee population. The training professional will conduct analysis of training effectiveness and creating improvement efforts to increase performance metrics. 

Responsibilities

  • Facilitate new hire training programs and support all on-going training initiatives.

  • Provide support to existing employees and center personnel through on-going training initiatives.

  • Analyze and evaluate center training needs to develop, modify or improve existing training programs, materials and curriculum. 

  • Work actively with the training manager and operations team to ensure effective implementation and communication of all training strategies and initiatives. 

  • Participate in variety of special projects and perform administrative duties, as assigned.

  • Track and report on new hire statistics:  test scores, survey results, attrition and reasons, quality of calls, and any other program specific metrics, as required.

  • Create and deliver a positive, fun and rewarding classroom training environment.

  • Supporting Operations in any duties necessary.

  • Supporting the call center agents by working on the floor, when needed.

  • Creating an environment to support employee retention.

Job Requirements

Requirements

Minimum Education and Experience:

  • Bachelor’s degree or equivalent directly related work experience

  • 3-5 years of proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment.

Knowledge, Skills and Abilities:

  • Solid understanding of training processes and practices for adult learners.

  • Advanced proficiency in MS Suite products: Word, PowerPoint and Excel. Excel knowledge: needs to consist of graphs and tables.

  • Good organizational and time management skills are required.

  • Ability to establish strong community education ties, develop training materials and apply reason to business problems.

  • Proven knowledge of call center operations, customer service and client management.

  • Proven experience in call center training and management of training departments.

  • Ability to respond to rapidly changing business conditions.

  • Strong analytical, organizational and time management skills.

  • Demonstrated ability to be self-motivated, self-directed and work independently.

  • Flexible work schedule, based on business needs, including morning, mid and evening shifts, as well as weekends.

  • Some travel required.

  • Background in Collections and other call center experience required.

Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation

 

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