Team Leader in Sartell, MN at Alltran

Date Posted: 3/29/2018

Job Snapshot

Job Description

Summary:

A Team Leader's primary responsibility is the training and development of a team. The Team Leaders accomplish success through daily investment in each individual they lead. This position requires a high degree of adaptability, initiative, and personal accountability.

Responsibilities:

  • Teaching, training and developing Allltran online staff by effectively utilizing performance calibrations, monitoring and critiquing phone calls and personally modeling effective work habits.
  • Managing daily production efforts and coaching Allltran online staff to ensure adequate work effort is maintained to ensure superior performance.
  • Managing Dialer Efficiencies
  • Inbound Phone Statistics
  • Schedule Adherence
  • Leading and motivating collection staff to achieve team and individual collection goals.
  • Monthly Team Game plans
  • Managing Team motivational incentives and exercises
  • Pacing meetings with staff to provide weekly leadership and feedback on the individual and team performance.
  • Providing feedback to management on the effectiveness of inbound/outbound workflow and strategy and providing input on potential strategy improvements.
  • Performs other duties as assigned with positive attitude and passion for growth, development and success.

Job Requirements

Requirements:

  • Demonstrated expertise in effective collection phone techniques and skip trace processes.
  • Capable of working 50 hours per week with one weekend shift per month.
  • Capacity to learn and adapt new strategies to develop, motivate and lead employees.
  • Adept at time management and proven prioritization skills.
  • Prior management experience preferred, but not required.
  • Working knowledge of Microsoft Excel, Outlook and Word.
  • Ability to create in others a strong desire to succeed.
  • Ability to work one-on-one and in group settings to effectively teach, train and develop desired skills in others.
  • Willingness to work to succeed and provide team leadership in a production environment focused on achieving collective goals.
  • Demonstrated ability to adapt and positively manage organizational change.
  • Ability to project a professional image to employees and clients.

Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation

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