Scheduling Specialist in Sartell, MN at Alltran

Date Posted: 6/28/2018

Job Snapshot

Job Description

ABOUT US

Alltran Health’s Scheduling Office is a patient-centric, customizable revenue cycle management solution that meets the needs of our client’s specific demographic, dedicated to our client’s financial services policies which may include the following:

  • Pre-service coverage and cleanup
  • Custom cleanup projects and consulting services
  • Medicaid eligibility and Self Pay collection services
  • Benefit determination
  • Managed care enrollment
  • Patient statement production
  • Customized business intelligence reports

SUMMARY

 

Alltran has an opening for a Lead Scheduling Specialist.  This position will work Monday thru Friday from 8:00am to 5:00pm in our Scheduling Office Service Line and is an individual contributor. Other work schedules may be available.

 

Under general supervision, performs work in a patient scheduling position involving the use of computerized information systems to perform patient scheduling, registration and insurance verification if applicable.

 

RESPONSIBILITIES 

  • Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation and then suggests appropriate referrals and appointments
  • Answers the client telephone lines for department, prioritizes, screens, and redirects calls.  Answers questions, handles routine matters and takes messages
  • Schedules all appointments for patients on the computerized scheduling system and works with the manager and supervisor to meet these goals
  • Confirms patient appointments and gives appropriate instructions by telephone or by mailing each patient a letter providing information about the test(s) and any necessary preparation.
  • Completes multiple types of outpatient appointments in a professional, accurate, customer-oriented and timely manner
  • Works with our clients and their office managers/supervisors to obtain correct information for scheduling appointments
  • Obtains information about patient’s health insurance electronically through the payer websites, and/or by information provided by the patient from the insurance issued identification card
  • Performs other duties as assigned, but only after appropriate training

Job Requirements

QUALIFICATIONS

 

Minimum Qualifications:

  • One year data look-up/data entry experience 
  • Two years of experience in customer service involving complex analytical problem-solving skills
  • One year experience in a call center with emphasis in a customer service/medical industry

-OR-

  • An approved equivalent combination of education and experience
  • Knowledge of medical terminology and medical scheduling is preferred

Preferred Qualifications:

  • Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria 
  • Excellent verbal and written communication and interpersonal skills
  • Ability to work independently with minimal supervision, within a team setting and be supportive of team members
  • Proficient with Microsoft Office  
  • Ability to analyze issues and make judgments about appropriate steps toward solutions
  • CRCR (Credentialed Revenue Cycle Representative) preferred

Knowledge/ Skills/ Abilities:

  • Ability to organize work under pressure
  • Ability to type
  • Strong written and oral communication skills
  • Time management and sound decision-making skills
  • Ability to work in a fast-paced, continually changing environment
  • Basic knowledge of medical terminology
  • Basic knowledge of medical insurance theory
  • Knowledge of all software and hardware computerized equipment

 

 Health Benefits

  • Cafeteria-style medical plan with HRA
  • Employee assistance program
  • Wellness program
  • Fitness center
  • On-site wellness coordinator.

Financial benefits

  • Life insurance
  • Profit sharing
  • 401(k) plan 

Lifestyle benefits

  • Paid time off
  • Paid holidays
  • Corporate discounts
  • Community service opportunities. 

 

Disclaimer: 
This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.

Alltran provides Equal Employment Opportunities (EEO) to all employees and applicants for employment. Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation

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