Performance Manager in Tulsa, OK at Alltran

Date Posted: 6/18/2018

Job Snapshot

Job Description

The Performance Manager is responsible for development, guidance and managing a team of Collections Specialist’s. Ensures compliance with federal regulations, company policies and client requirements. Maximizes performance, satisfies company goals and department objectives of team. Operates with a high degree of integrity focused on achieving personal excellence and motivating team, as well. Partners with executive management, compliance and H.R. to drive business with focus on results, desired outcome and how best to achieve them.

 

Essential Responsibilities

  •  Monitors Collections Specialist’s phone calls, trouble shoots as necessary, provides coaching/counseling as needed to maximize effectiveness and compliance of each member on their team.
  • Tracks employees Key Performance Indicators to coach, counsel and encourage appropriate behaviors and activities.
  • Complies with all policies, procedures, and relevant federal/state laws and regulations including Fair Debt Collection Practices Act (FDCPA), Privacy Act, Telephone Consumer Protection Act (TCPA), and Federal Information Security Management Act (FISMA).
  • Assess Collections Specialist’s performance on accounts to ensure accurate recordkeeping, work satisfies company requirements and ensure company policies/procedures are followed.
  • Develop and maintain an effective department through the selection, training, motivation, discipline and review of Collections Specialists.
  • Provide guidance and direction to employees to assist in their professional development.
  • Perform account reviews and audits to ensure accurate and necessary work effort of their staff.
  • Assist as needed with group training and conducts one on one, on the job training of staff needed.

Job Requirements

Required Competencies

  •  Problem Solving/Analysis Examines data to grasp issues, draw conclusions, and solver problems.
  • Customer/Results Focused & Initiative – Focuses on results and desired outcomes and how best to achieve them.
  • Decision Making and Judgment – Makes timely, informed decision that take into account the facts, goals, constraints and risk.
  • Leadership – Promotes organization mission and goals and shows the way to achieve them.
  • Communication – Conveys ideas and facts both verbally and written using language the audience will understand.
  • Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities.
  • Ethics & Integrity – Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
  • Relationship Building – Build constructive relationships characterized by a high level of acceptance, cooperation, and mutual respect.
  • Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables.

  

Required Education & Work Experience

  • Bachelor’s or Associate’s degree in business or related study.
  • 3 – 5 years of experience in collections/account receivable management industry.
  • 3 – 5 years in supervisory/managerial role in a high performance based culture.
  • Managed diverse workforce in a call center environment with flexible schedules.
  • Proven experience training, coaching/counseling employees, motivating and using corrective action process to influence behavior and performance.
  • Ability to multi-task, work with autonomy, make timely business decisions with integrity and good judgment.
  • Experience promoting company mission and demonstrates the way how to achieve them.
  • Ability to foster productive work environment of team by influencing acceptance and respect for company initiatives.
  • Background resolving sensitive disagreements, conflicts and challenges.
  • Proficiency with Microsoft Office Suite and aptitude to learn proprietary software
Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation

CHECK OUT OUR SIMILAR JOBS

  1. Business Manager Jobs
  2. Finance Manager Jobs

Not Ready to Apply?

Join the Alltran Talent Network today to stay up to date with our current opportunities!

Join our talent network