Patient Account Representative in Sartell, MN at Alltran

Date Posted: 3/12/2018

Job Snapshot

Job Description


Contacts patients/insurance companies with the intention to settle an outstanding account with payment in full. At times the account representative may have to contact other parties related to the account; such as, the client, attorneys, insurance companies, insurance agents, and third parties.


  • Analyzes accounts for proper billing procedures and takes necessary action to rebill/resolve as necessary.
  • Maintains a current knowledge of medical billing practices (client specific at times) and able to identify the information necessary to effectively work through an account.
  • Determines whether patient or insurance should be contacted for payment by reviewing account history and notes on the system.
  • Contacts the patient by telephone via the predictive dialing system or off system to help patients/customers with current balances on their account and to follow through with the payments until the account is paid in full.
  • Answers multiple in-coming calls from patients with questions on their accounts.
  • Keys data recording information about financial status of patient/customer, status of billing efforts, and updates to addresses, telephone numbers, assets, and places of employment.
  • Contacts insurance companies via phone or internet to verify eligibility, check claim status, and determine payment.
  • Updates and enters all new and/or updated insurance information into the system and queues accordingly (client specific).
  • Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly.
  • Recognizes billing issues (pre-certs/no-auths/timely filing/urgent requests) specific to the client and understands the necessary process for resolving them.
  • Interprets and handles correspondence from both patient and client.
  • Permits trainees to listen in on telephone calls and provide explanations or answers to their questions; feels comfortable with one-on-one training in-house.
  • Participates with special projects for our clients as assigned; open to change and flexibility within Alltran Health Services, Inc.
  • Maintains complete patient confidentiality.
  • Other duties as assigned.
  • Makes copies using the photocopier machine.
  • Transmits faxes using fax machine.
  • Assists in training of new employees.
  • Possibility of working off-site on occasion.
  • Participates willingly in collection and contact contests.
  • Open to other duties as assigned.

Job Requirements


  • To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Superior interpersonal skills.
  • Excellent oral, listening, and written skills.
  • Computer and keyboarding skills.
  • Ability to apply common sense understanding to carry out detailed instructions furnished in written or oral form.
  • Ability to multi-task.
  • Ability to read, analyze, and interpret financial reports and legal documents.
  • Ability to respond to common inquiries or complaints from patients/insurance companies. Ability to effectively present information to management.
  • Ability to define problems, collect data, establish facts, draw conclusions, and suggest resolutions to problems on an account.


  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to type or handle items; and talk and hear. Specific vision abilities required by this job include close vision and ability to focus.
  • The work environment is a business office with computers and printers operating. The noise level is usually moderate.
  • The dress code at Alltran Health Services, Inc. is business casual.


  • High School Diploma or equivalent.
  • Experience in a related field preferred.


Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation.


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