Manager, Client Audits in Houston, TX at Alltran

Date Posted: 8/30/2018

Job Snapshot

Job Description

The Manager, Client Audits is accountable for all facets of Client Audits for the Financial Services vertical and is the process owner of this function. This role leads the Financial Services team and influences enterprise resources with a goal of developing and implementing a common client audit and issues remediation process leveraging a network of subject matter experts and management systems. The Manager, Client Audits reports to the Director of Client Services.  


  • Act as the central point of contact internally and externally for the Client Audit process, working closely with internal stakeholders and client representatives.
  • Manage the client audit process from intake of audit notice to the final remediation of all findings, managing all data collection, response and dissemination.
  • Document and maintain all processes related to the client audit process including procedures, data, roles and process maps.
  • Receive the audit notice from the client and notify internal stakeholders as required.
  • Pre Audit Deliverable Assessment and work assignment through determining and engaging subject matter experts and resources.
  • Packaging of required information to Clients in established required time frames.
  • Lead and facilitate onsite Audits when clients are present and escalate high risk findings real-time to defined stakeholders.
  • Intake of Post Audit Assessment and findings for remediation.
  • Determine compliance risks with policies and procedures in partnership with compliance and legal teams.
  • Assign findings for remediation and engage resources to complete Action plans in defined timeframes.
  • Lead department heads in the root cause analysis and corrective actions of audits findings, tracking to resolution to ensure optimized processes and eliminate repeat findings.
  • Organization and publication of final response to Client.
  • Verbally communicate findings to senior management and draft comprehensive and complete report of audit area.
  • Create Dashboards, establish trends and complete assessments in order to communicate results to executive team.
  • Manage the usage of the Governance Risk and Compliance (GRC) application, ensuring proper adoption, usage and continuous improvement.
  • Create a database of Policy and Procedures in the GRC reducing the work effort required for subsequent client audits.
  • At times, delegate the creation of Policy and Procedure writing and manage the completion of assigned tasks.
  • Initiate product/process improvements in the local and enterprise environment, both process and technical in nature.
  • Work closely with other audit resources in the company to leverage findings and trends for further monitoring and ensure the highest level of compliance to internal policies, client requirements and regulatory agency guidance.
  • Other operational duties may be assigned.

Job Requirements


  • Strong analytical, written/verbal communication, interpersonal, and relationship-building skills.
  • Ability to adapt to change quickly and multi-task.
  • Urgent, disciplined execution of deliverables.
  • Bachelor’s degree preferred.
  • Performance Management process experience preferred, including but not limited to Six Sigma, Kaizen, and Performance Management Innovation (PMI).
  • Demonstrate effective leadership and people management skills.
  • Successful track record of driving proactive, positive results in a team environment.
  • Strong communication, presentation, and written skills.
  • Ability to professionally manage multiple high priority initiatives through effective project and task management.
  • Strong organizational and time management skills.
  • Thorough understanding of department systems relative to call center environment.
  • Demonstrate proficient knowledge of MS Office (Word, Excel and PowerPoint).
  • Demonstrated ability to be self-motivated, self-directed and work independently.
  • Flexible work schedule, based on business needs, including morning, mid and evening shifts, as well as weekends.

This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.

Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation


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