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Department of Education - Collections Specialist - Tulsa, OK in Tulsa, OK at Alltran

Date Posted: 2/12/2019

Job Snapshot

Job Description


The Department of Education Collection Specialist will contact borrowers to provide the options available and assist borrowers to resolve defaulted student loan accounts.


  • Prevailing wage $13.43/hr
  • Health and Welfare $4.27 per hour net of benefits covered


  • Holidays 10 Federal holidays or equivalent
  • Vacation awarded in annual allotments with 80 hours after 1st year, 120 hours after 3 years and 160 hours after 15 years!
  • Sick Pay 1 hour for every 30 hours worked up to bank of 56 hours
  • 401K
  • Full benefits
  • Paid training course
  • Bonuses, incentives and monthly contests
  • Advancement opportunities


Essential Responsibilities

  • Contact borrowers by telephone to discuss and provide resolution options/benefits, and negotiating best possible arrangement for the borrower.
  • Receive and respond to collection related inquiries in a prompt and professional manner.
  • Perform skip-tracing activities as needed to obtain location information for reaching borrowers.
  • Maintain an expert and up-to-date knowledge of Collections Specialist job duties, requirements and abilities.
  • Ensure proper system notations are made for all activity on accounts.


Job Requirements


Required Education & Work Experience

  • High school diploma or GED
  • Must be able to complete and clear background and drug screen
  • 1 year of experience in customer Service interfacing 
  • Experience working with education related loans preferred
  • Working knowledge of debt collections laws and regulations a plus.
  • Ability to multi-task, work with autonomy, make timely business decisions with integrity and good judgment.
  • Strong sense of professionalism required.
  • Experience in resolving challenging business situations and conflicts.
  • Working in a high performance and goal oriented culture.
  • Work optimal schedule ensuring that prime time evening and weekend hours are satisfied.
  • Proficiency with Microsoft Office and aptitude to learn proprietary software.


This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.

Alltran provides Equal Employment Opportunities (EEO) to all employees and applicants for employment. Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation


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