Customer Service in Tulsa, OK at Alltran

Date Posted: 3/23/2018

Job Snapshot

Job Description

Alltran is seeking Customer Service Associates with healthcare experience, who are able to create a world-class customer experience by providing stellar customer service.  We take pride in our culture and accountability in our core values.  We look for individuals who have the ability to collaborate when necessary, remain focused on their responsibilities, value their human side, and remain honorable at all times.  In this role, each individual will be able to enhance their skills, diversify their experience and grow with us as we continuously expand our brand. Alltran does offer bi lingual incentive pay.

Essential Job Functions:

  • Contacts people at home and business by telephone, primarily via predictive dialing system
  • Answers incoming phone calls, primary via an ACD system
  • Asks questions of customers following specified script and records answers using computer or manually recording information on paper
  • Conducts interviews to create and maintain goodwill and favorable public image for client
  • Performs follow-up keyboarding and clerical functions to ensure customer and client requests are met
  • Disseminates facts and information designed to keep customers informed of client’s programs, accomplishments, or point of view
  • Keys data recording updates to customer names, addresses, telephone numbers, other customer information
  • Refers customer suggestions and/or complaints to appropriate departments or management
  • Supports standards of conduct, respect for diversity, and safety practices
  • Follows company guidelines as described in the Alltran Handbook and Alltran Policy Guide

 Additional Functions:

  • Interprets reports generated as a result of campaign activity
  • May perform other duties as assigned


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job performance is evaluated within four major categories: Quality of Work, Productivity, Attendance, and Personal Presentation.

Core Values:

Collaborative:  you take pride in knowing each consumer has an excellent experience as you assist them in creating solutions

Human:  you treat others the way you want to be treated and desire to be known as a helpful resource

Honorable:  you always do the right thing for consumers

Focused:  you never loose site of your goals, therefore you consistently encourage yourself

If you believe strongly in those core values, have basic computer skills, are compliant to structure and looking for an opportunity…WE ARE LOOKING FOR YOU!

Job Requirements


  • Basic Computer Skills




 Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation


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