Customer Service Specialist in Gaithersburg, MD at Alltran

Date Posted: 10/1/2018

Job Snapshot

Job Description

Customer Service Specialist

ABOUT US

The Alltran Health’s Extended Business Office is a patient-centric, customizable revenue cycle management solution that meets the needs of our client’s specific demographic, dedicated to our client’s financial services policies which may include the following:

  • Pre-service coverage and cleanup
  • Custom cleanup projects and consulting services
  • Medicaid eligibility and Self Pay collection services
  • Benefit determination
  • Managed care enrollment
  • Patient statement production
  • Customized business intelligence reports

 

SUMMARY

Alltran has an opening for a Customer Service Specialist in our Health Services business unit.  Working under general supervision this position provides revenue cycle services to existing clients by telephone.  Responsible for gathering patient information needed to provide services such as, customer service, insurance resolution, and self-pay balance resolution.  Work will be assigned in the client’s record keeping system as well as Alltran’s inventory management system.

 

RESPONSIBILITIES 

  • Reduce outstanding accounts receivable by managing self-pay inventory  
  • Analyzes accounts for proper billing procedures and takes necessary action to rebill/resolve as necessary.
  • Determines whether patient or insurance should be contacted for payment by reviewing account history and notes on Alltran’s inventory management system as well as the client system.
  • Contacts the patient by telephone via the predictive dialing system or off system to help patients/customers with current balances on their account and to follow through with the payments until the account is paid in full. Utilizes tools, including computer programs, when indicated
  • Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
  • Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly.
  • Recognizes billing issues (pre-certs/no-auths/timely filing/urgent requests) specific to the client and understands the necessary process for resolving them.
  • Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software
  • Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies
  • Other duties as assigned

Health Benefits

  • Cafeteria-style medical plan with HRA
  • Employee assistance program

Financial benefits

  • Life insurance
  • Profit sharing
  • 401(k) plan 

Lifestyle benefits

  • Paid time off
  • Paid holidays
  • Corporate discounts
  • Community service opportunities. 

 

 

Job Requirements

  • QUALIFICATIONS

     Minimum Qualifications:

    • 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc.

    -OR-

    • An approved equivalent combination of education and experience

    Preferred Qualifications:

    • Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria 
    • Excellent verbal and written communication and interpersonal skills
    • Ability to work independently with minimal supervision, within a team setting and be supportive of team members
    • Proficient with Microsoft Office  
    • Ability to analyze issues and make judgments about appropriate steps toward solutions
    • CRCR (Credentialed Revenue Cycle Representative) preferred

     

    Knowledge/ Skills/ Abilities:

    • Self-motivated
    • Creative and likes the challenge to solve a situation and bring it to resolution.
    • Goal oriented
    • Knowledge of patient billing claims process
    • Ability to communicate with patients and families under sometimes stressful circumstances
    • Strong and professional telephone communication skills
    • Experience with electronic health record or similar software program
    • Knowledge of payor programs
    • Knowledge of applicable federal and state regulations

     

     

     

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