Collections/Education Associate in Tulsa, OK at Alltran

Date Posted: 9/24/2018

Job Snapshot

Job Description

Summary

Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

Duties & Responsibilities

  • Contact consumers by telephone to resolve delinquent student loans or other types of debt..
  • Describe resolution options and benefits to borrowers, negotiating best possible arrangement for consumer, our client(s) and Alltran.
  • Receive and respond to collection-related inquiries in a prompt and professional manner.
  • Perform skip-tracing activities, as needed to obtain location information for reaching consumers.
  • Maintain an expert and up-to-date knowledge of collection specialist job duties, requirements and abilities.
  • Comply with all policies, procedures, and relevant federal/state laws and regulations for client(s) being worked including but not limited to: Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Privacy Act and Federal Information Security Management Act (FISMA).
  • Ensure proper system notation is made for all activity on accounts.
  • Maintain effective schedule ensuring prime time, evening and weekend hours are completed as required.
  • Maintain a professional work demeanor and environment at all times.

    Alltran Core Values: 
    Collaborative: you take pride in knowing each consumer has an excellent experience as you assist them in creating solutions 
    Human: you treat others the way you want to be treated and desire to be known as a helpful resource 
    Honorable: you always do the right thing for consumers 
    Focused: you never loose site of your goals, therefore you consistently encourage yourself 
     
    If you believe strongly in OUR core values, have a good work ethic, savvy with technology, compliant to structure and looking for a phenomenal opportunity…WE ARE LOOKING FOR YOU!

Job Requirements

Skills:

  • High School diploma or equivalent
  • MUST have a solid recent work history.
  • Must possess strong negotiation, problem solving, and probing skills that are utilized in a professional manner.
  • Assertive, clear and concise written/oral communication skills.
  • Self-Motivated and dependable.
  • Good telephone communication techniques and ability to be on the telephone for long periods of time.
  • Ability to meet goals and deadlines in a fast paced, goal driven environment.
  • Proficient PC and typing skills
  • Must be able to comply with all state, federal and company rules and policies.

Why should you consider Alltran?

Alltran is a diversified Contact Services and Accounts Receivable Management company with over 30 years of rich history. 
Our client list is as impressive as our staff and we offer a wide variety of benefits, along with a competitive salary and some of the highest commission pay out in the industry along with paid training!

Disclaimer:  
Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation.

Please visit our company website at http://www.alltran.com to explore other available positions in our Tulsa, OK office or to explore opportunities in any of our offices nationwide.

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