Client Services Manager in Houston, TX at Alltran

Date Posted: 3/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Houston, TX
  • Job Type:
    Management
  • Experience:
    Not Specified
  • Date Posted:
    3/21/2018

Job Description

 

Summary

The (Client Service Manager) acts as a liaison between our clients, consumers and operations team.  This person will supervise a group of individuals fielding and urgently responding to client inquiries, compiling data and creating reports, quickly researching any and all client requests while also facilitating issue resolution.

 

Duties & Responsibilities

The duties and responsibilities include, but are not limited to, the following:

Provides daily direction and communication to employees so that both internal and external customers’ needs are handled in a timely, efficient and knowledgeable manner.

Continually evaluates processes and procedures for systemic improvement and efficiency.

Provides performance feedback and coaching on a daily basis to each team member

Ensures employees have appropriate training and other resources to perform their jobs

Quickly responds and resolves employee relation issues expressed by their team members

Responsible for the daily operations of the department to include implementation of staffing, training, scheduling, reward/recognition programs.

Establishes work procedures and processes that support the company and department standards.

Exceptional judgement regarding to department, client or employee concerns.

Reviews and responds to client communications in an urgent, quality focused manner.

Exceptional Communication both verbally and in writing

Must be capable of leading meeting with both internal or external clients

Capable of conducting high level research with regard to client, consumer, and internal department requests

Proven problem solver using agreed upon procedures

Creates and distributes workload in a timely, quality driven way

Skillful at analyzing data to ensure compliant with client guidelines, laws and regulations.

Highly efficient, accurate, and dependable in entering and verifying information

Candidate constantly contributes to a fast-paced, innovative, and constantly changing environment.

Ongoing completion of monthly Dashboards, Client and employee scorecards.

Conducts inspections and quality reviews daily ensuring tasks are being completed in a timely and accurate manner.

Assist Client Audit team as it relates to pre, post and onsite audit deliverables

Other duties may be assigned

 

 

Job Requirements

Skills

Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

Possess solid organizational skills, exemplary work ethic with the ability to successfully interact at all levels of the organization while functioning as a team player.

 

Experience & Education

Candidate may meet one of the following education / work history requirements

 

  • Bachelor’s degree preferred.
  • 5 + years’ experience working in a call center environment.
  • Proven ability to deliver feedback in a productive and diplomatic manner.
  • Demonstrate effective leadership and people management skills.
  • Successful track record of driving proactive, positive results in a team environment.
  • Strong communication, presentation, and written skills.
  • Ability to professionally manage multiple high priority initiatives.
  • Strong organizational and time management skills.
  • Ability to respond to rapidly changing business conditions.
  • Demonstrate proficient knowledge of MS Office (Word, Excel and PowerPoint).
  • Strong analytical, organizational and time management skills.
  • Demonstrated ability to be self-motivated, self-directed and work independently.

 

Disclaimer: 
This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.

Alltran provides Equal Employment Opportunities (EEO) to all employees and applicants for employment. Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation

 

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