Client Services Coordinator in Sartell, MN at Alltran

Date Posted: 5/19/2018

Job Snapshot

Job Description

Job Description

Alltran is looking for a Client Service Representative. The ideal candidate will have excellent verbal and written communication skills, superior attention to detail and proficiency with Microsoft Office products (specifically Excel).  The Client Services Representative is responsible for interfacing with external clients and managing inbound and outbound data.  Daily responsibilities include answering phones, importing data files, exporting client files, invoicing, problem solving and supporting the collections floor.  This is NOT a collector job. 

 

Summary of Responsibilities/Duties

  • Represent The Company positively and professionally in all interactions with our external clients.
  • Support internal operations and external clients to maintain operational success.
  • Assist with the development of tools that contribute to the efficiency and productivity of the entire Client Services team.
  • Assist with resolution and documentation of client issues.
  • Participate, as needed, in client meetings and conference calls between The Company and external clients.
  • Coordinate and deliver client special projects and reporting. (example: Reconciliation of Inventory & Client Audits)
  • Identify and document programming tickets for needed client changes and development.
  • Document and maintain procedures for all tasks.
  • Provide cross training to other Client Service team members
  • Support the Client Services team to ensure that The Company is meeting deadlines and deliverables
  • Maintain client reporting schedule and month-end processing.
  • Provide summary communications to the Assistant Managers and Manager of Client Services.   

Job Requirements

Job Requirements

Qualifications preferred:

  • Mathematical skills that include accounting basics
  • Highly proficiency with Microsoft Office products (especially Excel)
  • Excellent customer service skills.
  • Excellent organizational skills; must be able to efficiently manage a variety of projects and customer needs simultaneously.
  • Ability to accurately follow procedures
  • Willingness to learn internal and client systems
  • Must be flexible as overtime, evenings and weekends will be occasionally required.
  • High school diploma or equivalent; 1 or more years related experience and/or training; or equivalent combination of education and experience.

 

 

Disclaimer: 
This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.

Alltran provides Equal Employment Opportunities (EEO) to all employees and applicants for employment. Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation

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