Application Support Coordinator (Artiva) in Sartell, MN at Alltran

Date Posted: 6/18/2018

Job Snapshot

Job Description

Position Summary:

The Application Support Coordinator works with Operation Leaders and all Supporting Departments. This position requires strong organizational skills, including the ability to prioritize, meet deadlines, troubleshoot system issues and satisfy requests to maintain a successful system. A positive attitude and an ability to provide high levels of service to all internal clients.


Job Requirements

Summary of Responsibilities/Duties:

1.      Application Support

•         Basic understanding of business needs and responsibilities to help support applications and internal clients.

•         Assists in the development of tools that contribute to the efficiency and productivity of applications.

•         Manage implementation of new functionality and upgrades.

•         Thoroughly review and test new functionality and enhancements to applications.

•         Communicate and document application changes to the effected users.

•         Attend software or vendor conferences to have knowledge on new products and services.


2.      Project Management

•         As necessary, coordinate and participate in meetings and conference calls between The Company and Vendors.

•         Identify and document programming tickets for needed application changes.

•         Develop and maintain documentation for all application tasks.

•         Provide updates no less than weekly to the Manager of Support Services on open projects, application requests, and escalation of issues.


3.      Executing and/or Monitoring Data Processes

•         Observe daily performance and processes to detect errors.

•         Automate execution of data processes and/or create documentation and provide training to others that are responsible for execution.

•         Recommend improvement and/or enhancements to processes.

•         Creating controls and documentation around critical business processes.


4.      Vendor Management

•         Ability to communicate and work with vendors to implement new services and/or provide support on current services.

•         Understanding of how files are processed and transferred within the different applications.

5.      Report Development

•         Develop reports using Crystal Reports, SAS or other system reporting tools.

•         Ability to pull and analyze data by using Basic Syntax or SQL.

•         Verification and testing of reporting results to ensure accuracy of data.


Education/Experience Requirements:

  • Working knowledge of Microsoft Office (Excel, Word, Access, Outlook)
  • Working knowledge of Artiva Agency Application required
  • Working knowledge of CR Software and SAS is a plus.
  • Understanding of Crystal Reports and Business Objects.
  • Possesses general understanding in the areas of application programming, database and system design
  • Ability to multi-task, use sound judgment, and work with tight deadlines
  • Experience with Project Management
  • Excellent organization skills, must be able to efficiently manage a variety of projects and customer needs simultaneously.
  • Four year degree required.

Professional Skills:

  • Strong written and verbal communication skills.
  • Ability to research, organize, and analyze data to support effective decision making.
  • Ability to work effectively as a team player and work with people of all backgrounds and at all levels.
  • Demonstrated ability to adapt and positively manage organizational change.
  • Ability to project a professional image to internal and external clients.

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