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Lead Scheduling Specialist in Sartell, MN at Alltran

Date Posted: 12/28/2018

Job Snapshot

Job Description

Lead Scheduling Specialist



The Alltran Health’s Scheduling Office is a patient-centric, customizable revenue cycle management solution that meets the needs of our client’s specific demographic, dedicated to our client’s financial services policies which may include the following:

  • Pre-service coverage and cleanup
  • Custom cleanup projects and consulting services
  • Medicaid eligibility and Self Pay collection services
  • Benefit determination
  • Managed care enrollment
  • Patient statement production
  • Customized business intelligence reports


Alltran has an opening for a Lead Medical Billing Specialist in our Scheduling Service Line (EBO). Working under general supervision, provides revenue cycle services to existing clients.  This position will be responsible for assisting the supervisor in team development, auditing and supporting the overall team goals.  Responsible for gathering patient information needed to provide services such as following up on complex claim issues, pre-registration, customer service, pre-authorization, and self-pay balance resolution if applicable.  Work will be assigned via a work queue in the clients electronic health record system as well as Alltran inventory management system.


  • Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation and then suggests appropriate referrals and appointments
  • Answers the client telephone lines for department, prioritizes, screens, and redirects calls.  Answers questions, handles routine matters and takes messages
  • Schedules all appointments for patients on the computerized scheduling system and works with the manager and supervisor to meet these goals
  • Confirms patient appointments and gives appropriate instructions by telephone or by mailing each patient a letter providing information about the test(s) and any necessary preparation.
  • Completes multiple types of outpatient appointments in a professional, accurate, customer-oriented and timely manner
  • Works with our clients and their office managers/supervisors to obtain correct information for scheduling appointments
  • Obtains information about patient’s health insurance electronically through the payer websites, and/or by information provided by the patient from the insurance issued identification card
  • Assist supervisor in training and development of new employees
  • Assist supervisor quality audits
  • Participate in client meetings, phone calls, and site visits as needed
  • Performs other duties as assigned, but only after appropriate training
  • Excellent verbal and written communication and interpersonal skills
  • Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria 
  • Proficient with Microsoft Office  
  • Ability to analyze issues and make judgments about appropriate steps toward solutions

Job Requirements

Minimum Qualifications:

  • Has successfully completed Alltran’s Career Level 2 or higher.
  • Meets or exceeds Alltran’s production and quality expectations.
  • Must be able to complete and clear a background 


  • Two years of experience in customer service involving complex analytical problem-solving skills
  • One year experience in a call center with emphasis in a customer service/medical industry
  • An approved equivalent combination of education and experience
  • Knowledge of medical terminology and medical scheduling is preferred

Preferred Qualifications:

  • CRCR (Credentialed Revenue Cycle Representative) preferred



This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of those principle job elements essential to the job.

Alltran provides Equal Employment Opportunities (EEO) to all employees and applicants for employment. Alltran does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, marital status, genetic information, or any other characteristic protected by federal, state, or local law, ordinance, or regulation

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