Job Description

The Client Services Representative works with all members of the Client Services team, as well as with internal Alltran departments and external clients. This position requires strong organizational and interpersonal skills, including the ability to prioritize, meet deadlines and satisfy all client requests. A positive attitude and an ability to provide high levels of customer service to all internal and external clients is necessary.  

The Client Service Representative must be self-directed with the daily primary goal of maintaining the departmental mission statement of; Provide our internal and external client’s industry leading service and support to ensure operational success. 

Summary of Responsibilities/Duties

• Represent The Company positively and professionally in all interactions with our external clients.
• Support internal operations and external clients to maintain operational success.
• Assist with the development of tools that contribute to the efficiency and productivity of the entire Client Services team.
• Assist with resolution and documentation of client issues.
• Participate, as needed, in client meetings and conference calls between The Company and external clients.
• Coordinate and deliver client special projects and reporting. (example: Reconciliation of Inventory & Client Audits)
• Identify and document programming tickets for needed client changes and development.
• Document and maintain procedures for all tasks.
• Provide cross training to other Client Service team members
• Support the Client Services team to ensure that The Company is meeting deadlines and deliverables
• Maintain client reporting schedule and month-end processing.
• Provide summary communications to the Assistant Managers and Manager of Client Services.   

Communication Skills

• Maintain a professional relationship with all internal and external clients in all communications.
• Demonstrate excellent verbal and written communication skills.
• Effectively communicate relevant project information to the Client Services manager and teammates.
• Resolve and/or escalate issues in a timely manner.
• Understand and clearly communicate clients’ needs and expectations.